Refund policy

RETURN & REFUND POLICY

We want you to love what you ordered from Soggy Bottom of the South Boutique. Because we carry limited quantities and produce many of our graphic pieces in small batches, please review the following policy before purchasing.

BOUTIQUE CLOTHING

Regular-priced boutique clothing may be returned or exchanged within 14 days of delivery or pickup.

To be eligible, merchandise must be unworn, unwashed, free of odors, pet hair, makeup and deodorant marks, and returned in its original condition with tags attached.

Items that do not meet these conditions may not be accepted.

GRAPHIC TEES & SWEATSHIRTS

Many of our graphic tees and sweatshirts are printed in-house in small batches using the garment, color and size selected for your order. Because these pieces are produced specifically to fulfill customer orders, graphic tees and sweatshirts are final sale.

We will, however, gladly make things right if your item arrives damaged, defective, or if Soggy Bottom of the South Boutique made an error with your order. Please contact us promptly after receiving your order and include photos of the item and the issue.

LAST CHANCE / CLEARANCE

All Last Chance, clearance, discounted final-sale merchandise and items specifically marked Final Sale are final sale and cannot be returned or exchanged.

RETURN SHIPPING

Customers are responsible for return shipping costs on eligible returns unless the item was damaged, defective, or we made an error with the order. Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping method for returns. Soggy Bottom of the South Boutique is not responsible for return packages lost in transit.

REFUNDS

Once an eligible return is received, please allow 3–5 business days for us to inspect and process the return. Approved refunds will be issued to the original payment method. After the refund has been issued, your bank or financial institution may require additional time for the credit to appear on your account.

IN-STORE PICKUP ORDERS

Orders picked up locally follow the same return and final-sale guidelines listed above. The 14-day return period for eligible boutique clothing begins on the date the order is picked up.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

QUESTIONS ABOUT A RETURN

HOW TO START A RETURN

To request an eligible return or exchange, please contact Soggy Bottom of the South Boutique within 14 days of delivery or pickup using the contact information provided on our Contact page. Please include your name, order number, item(s) you wish to return, and the reason for the return.

Please wait for return instructions before mailing your item. Returns sent without prior authorization may not be accepted.